Meet your best agent


I am a best-in-class customer service agent, who helps airlines decrease call center costs.  

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Meet your best agent


I am a best-in-class customer service agent, who helps airlines decrease call center costs.  

 

ICM Hub is an artificially intelligent (AI) solution to help airlines keep up with increasingly frequent customer inquiries. ICM Hub provides an automated, best-in-class and AI-powered customer correspondence, so that the service personnel can focus only on the most difficult customer interactions.

 

unique Benefits


Unique benefits for Service Agents, Airlines, and Travellers alike. 

unique Benefits


Unique benefits for Service Agents, Airlines, and Travellers alike. 

  Service Agents

  • Relieved by fewer inquiries
  • More focus on customer matters that require human attention
  • More productive with support of intelligent technology

Airlines

  • Reduce costs to service customers as ICM Hub can serve hundreds of customer inquires at the same time
  • Produce more loyal customers with higher customer satisfaction

    Travelers

  • Receive efficient, best-in-class service
  • Get instant support while on-the-go
  • Do not wait to get service or hold while on the phone

WHAT OUR CLIENTS SAY ABOUT US


It's been a strategic focus of airlines for the recent years for many reasons.

WHAT OUR CLIENTS SAY ABOUT US


It's been a strategic focus of airlines for the recent years for many reasons.

                     

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"Milo our chatbot supports our topbonus customer service and serves as a small binary particle with an ingenious code and has build itself extensive tourism and service experiences."

Stefan Jost - Officer Service Center Management.


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Our newest launched client is LATAM and we will share their opinion soon.

See for yourself...


Imagine what one of our virtual agents could achieve for your enterprise!

See for yourself...


Imagine what one of our virtual agents could achieve for your enterprise!