Service Agents

  • Relieved by fewer inquiries
  • More focus on customer matters that require human attention
  • More productive with support of intelligent technology

Airlines

  • Reduce costs to service customers as ICM Hub can serve hundreds of customer inquires at the same time
  • Produce more loyal customers with higher customer satisfaction

    Travelers

  • Receive efficient, best-in-class service
  • Get instant support while on-the-go
  • Do not wait to get service or hold while on the phone