Version 2.0 is here!
Use Cases
Empowering smarter passenger experiences—before, during, and after the flight.
Pre-Flight/Post-Flight
Pre-Flight/Post-Flight
Pre-Flight/Post-Flight
Personalized, AI-powered communication from booking to arrival
With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.
With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.
With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.
Passengers
1:1 personalized communication Faster, smarter responses Better pre/post-flight experience
Agents
Fewer repetitive queries More time for complex requests Streamlined workflows
Airlines
Reduce customer service costs Boost ancillary revenue Improve ROI through automation
In-Flight
In-Flight
In-Flight
Contactless, intelligent service from takeoff to landing
ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.
ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.
ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.
The digital service via chat is seamlessly integrating into in-seat displays and be accessible through voice or text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment. Some of the use cases are: Food & beverage ordering, Movie suggestions & IFE control, Loyalty program info & sign-up, Airport, flight & connection info, Duty-free browsing & purchase, Seat service (blankets, pillows, etc.)
The digital service via chat is seamlessly integrating into in-seat displays and be accessible through voice or text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment. Some of the use cases are: Food & beverage ordering, Movie suggestions & IFE control, Loyalty program info & sign-up, Airport, flight & connection info, Duty-free browsing & purchase, Seat service (blankets, pillows, etc.)
The digital service via chat is seamlessly integrating into in-seat displays and be accessible through voice or text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment. Some of the use cases are: Food & beverage ordering, Movie suggestions & IFE control, Loyalty program info & sign-up, Airport, flight & connection info, Duty-free browsing & purchase, Seat service (blankets, pillows, etc.)
Passengers
Contactless service experience Instant answers in real time Personalized in-flight support
Cabin Crew
Fewer repetitive tasks Clearer passenger requests Faster in-cabin service
Airlines
Increased onboard revenue Reduced operational overhead Enhanced brand experience
Want to work with us?
Partner with us to streamline communication and deliver real-time support through Chat and Voice AI
Want to work with us?
Partner with us to streamline communication and deliver real-time support through Chat and Voice AI
Want to work with us?
Partner with us to streamline communication and deliver real-time support through Chat and Voice AI
Revolutionize passenger interactions and streamline operations with ICM Hub's advanced Chat & Voice-enabled AI solutions tailored for the aviation industry.
Revolutionize passenger interactions and streamline operations with ICM Hub's advanced Chat & Voice-enabled AI solutions tailored for the aviation industry.